Shipping & Delivery

In the Netherlands shipping costs € 3,99 and we offer free shipping on orders over € 50,-.

For all other countries we work with flat rates in 4 different shipping zones:

Zone 1 – Shipping € 8,99 – Free shipping on orders over € 60,-
Belgium & Germany

Zone 2 – Shipping € 13,99
Denmark, Austria, France, Italy, United Kingdom and Luxembourg.

Zone 3 – Shipping € 22,99
Finland, Hungary, Ireland, Poland, Portugal, Slovenia, Slovakia, Spain, Czech Republic and Sweden.

Zone 4 – Shipping € 27,99
Bulgaria, Estonia, Greece, Lithuania, Latvia and Romania.

We ship with MyParcel. In the Netherlands you can choose to have your package dropped off at a pick-up point or at home/work etc.

For the rest of Europe MyParcel will handle the package in the Netherlands (where we a are based) and makes sure the package will be handled in your country correctly by a local mail order company.

We ship your package within 1-2 working days.

In the Netherlands and Belgium your package will usually be delivered within 1-2 working days.

In the rest of Europe shipping can take anywhere between 1 to 15 working days. If you need to have your product in a certain time frame, please contact us so we can check what we can do.

Please be aware that Pretty ECO does not have any control for any duties, customs, and taxes asked by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.

For most countries we will send you a track and trace link, however this is not possible for every country. We will send you as much information as we can during the shipping process. If you need to know more about your country specifically please contact us.

At this moment we ship to the following countries in Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

If you don’t see the country you’re from but want to receive our products, let us know! Contact us or comment on our socials. We’d love to hear so we know where to expand to!

Payment & order

You can pay safely through MOLLIE during the checkout process with your Credit card, iDeal, Bancontact or PayPal.

Oh shoot! Please drop us a line at hi@prettyeco.com and we’ll help you out!

Did you check you spam box? It might be that our emails ended up there! If you’re 100% sure you are not receiving any of our emails something might be going wrong. Send us an email and we’ll try to figure out what happened!

Return policy

In case you received the wrong products, you are unhappy with the products or something is wrong with your products, you can return an item or change depending on your location.

You have 14 days after receiving your product to inform us if something is wrong.

We can only refund or return the ordered product(s) but not the shipping costs.

If we will give you a refund, it will take up to 14 days to fulfill your request and up to 30 days for you to receive your money back, depending on the payment method you used.

In case your product shows obvious signs of use we might not fulfill your refund.

Sale items can not be refunded or returned.

 

Please note that for the following countries we can NOT arrange returns as of now:
Bulgaria, Denmark, Hungary, Latvia, Lithuania, Poland, Romania, Sweden.

In case you received your products in any of these countries and there is a problem please email us at hi@prettyeco.com and we’ll check what we can do for you.

Please send us an email at hi@prettyeco.com containing the following information:

  • Your name
  • Your order number
  • The item(s) you would like to change or return and what your would like to change it for
  • Why you want to return/change your item

Care instruction

We only recommend hand wash and stain treatment since the ink we use is water based and might loose it’s pigment if you put it in the washing machine. You can iron your bag but we recommend doing this inside out and be careful not to go over your crystal!

Elephant poo paper is very durable if taken care of properly and our products are very high quality, it almost feels kinda soft. It’s perfect for writing and sketching/drawing. However poo paper does not respond well to erasers and water due to the natural fibers.

Other

Yep. We plan on sharing our numbers with you yearly!

We have decided for now to put it all towards one charity: elephants in need in Sri Lanka. The elephants that create the dung paper to be exact.

Yes! The bags are made Fairtrade in India and we use water based ink for the prints.

Well let me tell you Sherlock, it’s made out of Elephant poo! A.k.a. sh*t, poop, dung or droppings.

Not entirely though. To make the paper super nice quality it is made of approximately 30-50% elephant dung mixed with 50-70% recycled rice paper. Let’s go recycle!

Nope. Just kidding, of course it is! Elephant poo is boiled in a big tank for over 6 hours to get all the bacteria out. At that point only dry fibers are left over which are mixed with pulp of recycled rice paper to make our beautiful paper out of.

If that doesn’t convince you we also feel happy to tell you our supplier obtains a yearly safety certificate from a lab and is a certified member of the World Fair Trade Organization whom assure products are not only fair, but also safe for the environment.

Nah, since the poo is boiled for over 6 hours there is no more bacteria inside the poo and by the time it’s made into pulp it’s nothing but dry fibers. You can read more about this process right here.

If possible, we visit the workplaces ourselves and check the working conditions. We also check that our suppliers have the right certificates and ask for their registration number of the Fairtrade organization they claim to be apart of before we work with them.

“Fair Trade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade. It contributes to sustainable development by offering better trading conditions to, and securing the rights of, marginalized producers and workers – especially in the South.

Fair Trade organisations have a clear commitment to Fair Trade as the principal core of their mission. They, backed by consumers, are engaged actively in supporting producers, awareness raising and in campaigning for changes in the rules and practice of conventional international trade.”

Working with Fairtrade suppliers means working on poverty, climate change and economic crisis.

If you want to know more about our Fairtrade supplier of notebooks, check out this blogpost.

Well that we try to do just that. During every product we choose to sell, every step we make with our company and every activity we do, we try to do it as green as possible. However we are well aware that being green is way easier said then done and know that there is always room for improvement. If you have any suggestions please let us know!

Honestly, we don’t love plastic and we try to avoid using it as much as we can. We always ask our suppliers to use as little plastic as possible. That being said, please be aware that our Fairtrade producers are based in third world countries where, unfortunately, they do not always have access to greener alternatives than plastic, so some of our products are wrapped in plastic. However since our producers do get the Fairtrade certification, this proves that they are trying the best they can. For example our Elephant dung notebooks are wrapped in plastic, to ensure best protection, but the plastic is consciously not made out of PVC (one of the most damaging plastics for the environment).

We would rather be honest with you and show you the whole story by sending the product with plastic than taking it off and re-wrapping it with an eco-friendly option to keep up appearances. If you do receive a product that is wrapped in plastic please recycle and separate your waste if you can.

We, and our producers as well, are always open for suggestion though so if you have great ideas to share about this please send us an email at hi@prettyeco.com.

Thanks for being so involved. Here is a few suggestions how you can help:

  • Spread the word! About our brand of course, but also about what you learn through our blog and social media.
  • If you receive plastic wrapping around your product, please separate and recycle.
  • Find reusable options for your single use items. Like a reusable shopping bag over a plastic one, might we suggest these?
  • Become more conscious about your consumer choices. Knowing where your products come from makes a huge change and choosing Fairtrade is a great start.

Ah damn, we thought we had it all covered. Just send us an email and we’ll do our best to answer your question at hi@prettyeco.com.